ONLINE RETURNS
If you and your new item aren’t getting along, you have 14 days from when you receive the goods to contact us at Xsound either by phone or email to return your item*.
After you’ve spoken to Xsound, we have another 14 days to receive the goods from you. Your item MUST be in brand new, mint condition with full packaging intact, otherwise we may have to charge you a restocking fee.
If your item is unwanted and you would like us to arrange a collection from our couriers there will be a £5 collection per shipment and (possible) re-stocking fee. If there is a direct alternative or equivalent you'd like instead, just let our experts know and they can help arrange it.
Refunds can take up to 72 hours to process once we have received your item back and depending on your payment type.
For more information contact info@xsound.co.uk
WARRANTY
1 year warranty across all products, and up to 5 years (depending on the individual manufacturer's warranty) we will ensure we repair or replace your product for you with minimum hassle and keep you up to date on the progress.
Even if anything goes wrong outside of the warranty period, don't panic! Manufacturers often have helpful, dedicated technical support teams to help, as well as our own staff that will do what they can to fix the fault remotely or advise on timescales and/or a cost of repair.
For more information on Cancellation/Unwanted Items, please contact info@xsound.co.uk
Please note extended warranties can rely on you registering your goods direct with the manufacturer after purchase.
*Excludes books, DVDs, headphones, Aerophones, microphones, harmonicas, brass and woodwind instruments and software. Basically, if you can copy it, stick it in your ears, up your nose or spit in it, then we can’t take it back! We also cannot return any bespoke ordered items.